Frequently Asked Questions

1. How can I contact DHP?
2. Can I get your Web site to fill my whole screen?
3. How can I get your Web site to work better with my browser?
4. How do I submit a manuscript to DHP?
5. Can I visit DHP and RBC Ministries?
6. Do I need to make an appointment to visit DHP?
7. Where is Discovery House Publishers located?
8. What is included in Shipping and Processing?
9. What payment methods do you accept?
10. Is it safe to enter my credit card number online?
11. What happens to my name and address?
12. How is Discovery House Publishers incorporated?

Answers...

1. How can I contact DHP?

   To contact us, please click on contact us.

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2. Can I get your Web site to fill my whole screen?

   This site is set at a fixed width of 800 pixels. If your screen resolution is set higher than the 800-pixel width, you will have extra space on either side of the Web pages.

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3. How can I get your Web site to work better with my browser?

   Make sure you are using the latest version Web browser. To download the latest version, visit Microsoft’s Internet Explorer for Windows or Mozilla’s Firefox for Windows or OS-X.

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4. How do I submit a manuscript to DHP?

   Click here for Author Guidelines.

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5. Can I visit DHP and RBC Ministries?

   We would love for you to visit us at 3000 Kraft Ave. SE, Grand Rapids, MI 49512. To schedule a tour, you may call 616-942-6770 and ask to be directed to our tour coordinator. In order to get the most out of your tour, plan on coming between the hours of 8:30 a.m. and 3:00 p.m. Monday through Friday. We look forward to sharing the ministry with you!

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6. Do I need to make an appointment to visit DHP?

   As with any organization, there are meetings, schedules, and deadlines. To avoid being disappointed, it is best to call 616-942-6770 to give us advance notice of your visit.

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7. Where is Discovery House Publishers located?

   Our offices and bookstore are located within RBC Ministries at 3000 Kraft Ave. SE, Grand Rapids, Michigan 49512.

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8. What is included in Shipping and Processing?

   You can find out more when you click on shipping policy.

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9. What payment methods do you accept?

   In the USA, we accept MasterCard, Visa, American Express, and Discover cards, as well as our own Discovery House Publishers $25 Gift Card. In Canada, we accept MasterCard, Visa, and Discover credit cards. For details on how to pay for your order using check or money order, call 1-800-653-8333, weekdays between 8:30 a.m.-10 p.m. or on Saturdays, 9:00 a.m. -5:00 p.m.

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10. Is it safe to enter my credit card number online?

    Your security is of the utmost importance, that's why Discovery House Publishers employs the latest in 128-bit security technology to assure that your private information is safe. Our security certificates are verified through Equifax—a leading source for online protection. 

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11. What happens to my name and address?

    You've trusted us with your personal data and we take that trust very seriously. Your name, address, or any other private information is never rented to anyone outside the RBC Ministries family of ministries.

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12. How is Discovery House Publishers incorporated?

    Discovery House Publishers was established in 1987 as a 501 (c) 3 not-for-profit organization. A portion of your purchase goes to further the spread of God's Word in developing nations.

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